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WHAT IS YOUR RETURN POLICY?
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Your satisfaction is important to Twisted Ewe. Refunds requested within 60 calendar days of purchase are subject to the following:
- Item to be returned must be in its original resalable condition to be eligible for refund.
- Yarn that has been wound or worked is not eligible for refund.
Up to $25.00 will be refunded to the method of payment used at the time of purchase (Cash or credit card used at the time of purchase). Greater than $25.00 will be given in the form of store credit or product exchange.
Returns without a receipt (or location of transaction in our system) will be refunded as store credit.
Refunds outside of 60 calendar days from the date of purchase will be issued as store credit or product exchange.
Sales on the following items are final:
- Books
- Patterns
- Clearance
- Special event items
Manufacturer Defects: Products with manufacturer defects purchased from Twisted Ewe will be replaced with the same or comparable product or a refund will be issued. Simply bring the defective product and together we'll work with the manufacturer to rectify the situation.
Special-Order Refunds: Once Twisted Ewe receives the product at the store, the regular refund period begins as previously outlined. Yarn that has been wound or worked is not eligible for refund.
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WHAT METHODS OF PAYMENT DO YOU ACCEPT?
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We thought you would never ask! The Twisted Ewe currently accepts Visa, MasterCard, American Express, Discover, Cash, or Check. Currently, Twisted Ewe does not accept PayPal, animal pelts, or cryptocurrencies of any kind.
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MAY I ORDER SOMETHING YOU CURRENTLY DON'T HAVE IN THE STORE?
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We'll do our very best to accommodate your special order request!
If Twisted Ewe already works with the vendor who carries the item you are requesting, we'll do some quick research to see if we can add what you are asking for to our next order. If your item is a specialty item or color, we may require a deposit in order to secure your order.
To complete your special order, you'll need to provide your name and a good telephone number so we can contact you when your order arrives. Certain items may take longer to arrive; however, Twisted Ewe will work hard to get your item into the store as quickly as possible.
An additional shipping charge will be added to your final purchase amount if the item is to be shipped to anywhere other than the store. Shipping services and charges are at the discretion of the Twisted Ewe.
Should your item become unavailable or be placed on backorder, Twisted Ewe will contact you to let you know. If you choose to cancel your order, please let us know. If a deposit was paid, it will be refunded to the original method of payment or issued as store credit.
Unfortunately, if Twisted Ewe does not already work with the vendor who supplies what you are asking for, Twisted Ewe will not be able to place the order. Making small purchases from new vendors can be near impossible.
We will do our best to give you ideas of where to purchase that item if Twisted Ewe is unable to get it for you.
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WHAT IS YOUR PRIVACY POLICY?
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The Twisted Ewe's privacy policy is pretty straight forward. Whatever information you provide to the Twisted Ewe (online or in person) stays with the Twisted Ewe. At no time will the Twisted Ewe sell or rent any information provided by its customers to anyone for any reason.
The information you provide will only be used by Twisted Ewe to contact you or respond to you regarding the reason you contacted us. Twisted Ewe will use your information as follows:
- Call you to tell you your special order has arrived
- Call you to alert you to a time/date change of a class you signed up for, or similar.
- Email you the latest copy of our newsletter or email you if we do not have your telephone number (if not provided for above reasons).
- If you provide Twisted Ewe your mailing address to receive your Twisted Birthday Coupon, this address would only be used to mail a special order, only as applicable.
At any time, you can unsubscribe from our newsletter or update your subscription preferences by clicking on the 'unsubscribe' or 'update subscription preferences' link at the bottom of one of our newsletters. These links are included in each email we send out.
External links:
Our website contains links to other sites. Please be aware that the Twisted Ewe is not responsible for the content or privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of any other site that collects personally identifiable information.
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TWISTED EWE REWARDS PROGRAM
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Twisted Ewe offers an awesome rewards program that includes a lot of great benefits! And the best part??? You don’t have to carry yet another punch card around!! Let us keep track of your purchases and rewards for you!
Here are the amazing details!
- Twisted Ewe will keep track of your accrued points for you! If you need to know your current balance, it is located at the bottom of your most recent purchase receipt or you can ask us the next time you are in the store!
- Every $250 spent, you get $25 in store credit!
- You know how many dollars are left to spend before you receive that next discount!
- Your rewards NEVER expire!
- Twisted Ewe will mail you a birthday postcard during your birthday month that includes a 20% coupon to use on your next big purchase!
- Twisted Ewe's weekly newsletter will keep you informed about new products, promotions, upcoming classes and events.
- During the holidays, you will receive the "Twelve Days of Christmas" emails that will help with gift ideas, holiday products, etc.
To receive all of this, you simply sign up the next time you are in the store! Did you move? Change your email address? Simply let us know when you are in the store next so we can make sure you receive the most out of your Twisted Ewe experience!
Twisted Rewards fine print:
Purchase rewards and birthday coupons have no cash value and may not be combined with any other sale or promotion. One $25 store credit reward or birthday coupon may be used on one purchase at a time. Purchase totals greater than $25 will maximize your reward. For purchases less than $25, the remaining balance of the reward is voided. Your Birthday coupon expires the month before your next birthday month (Birthday month is January. Coupon expires in December. You get a new one again in January!) Full mailing address must be provided to receive birthday coupon.
Consignments, Trunk Show items, classes, paid events, and gift certificates are excluded from discounts or sales of any kind.
Privacy concerns? See our privacy policy located on this FAQ page!
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GOT EWE BUCKS??
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Ewe Bucks are the same as cash.....only different. They hold no cash value; however, they can be used just like cash when making purchases at the Twisted Ewe. You can use Ewe Bucks with either your $25 Twisted Ewe reward or with your 20% birthday coupon ANNNNND they never expire! Woot Woot!
There are a few restrictions when using them. They are:
- No cash value, so no change will be provided if total purchase is less than Ewe Buck total.
- Ewe Bucks may not be used on the following items:
- Trunk Show products
- Consignment items
- Classes and Paid Events
- Gift cards
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CAN I HAVE YOU HOLD AN ITEM FOR ME?
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Sure! If you call the store and have us hold an item for you, Twisted Ewe will hold your item(s) for up to 48 hours, after 48 hours the item(s) will be returned to the shelf. Manager approval needed for longer holds.
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SKEIN OF THE MONTH CLUB
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Want to add some variety to your stash? Consider joining our Skein of the Month Club! Each month, Twisted Ewe will select a skein from one of its many fabulous yarn lines. Each skein may be unique in weight and fiber, but you get to pick the color!
Upon enrollment, you will receive a Twisted Ewe Skein of the Month punch card BUT in case you lose it, we will also keep track of what skeins you received in case you get a new favorite!
You are not required to take each consecutive skein of the month that Twisted Ewe offers, and it ends when you have collected your sixth skein. You may re-enroll at the end of six months, as frequently as you like!
Fine Print:
The Skein of the Month Club is $100 for 6 months/6 skeins in total. The average cost of each skein is approximately $16.50. Past skeins of the month may not be substituted or exchanged for currently offered skeins of the month.
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SALE AND DISCOUNT POLICY
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Who doesn't love a great deal?? We certainly do! We are more than happy to honor one discount code per order. Have a 25% off reward AND your birthday coupon? Pick which one is the better deal and keep the other for next time!
Discounts earned through the Twisted Ewe Rewards Program or issued through store credits may be used on any item in the store, excluding the following:
- Trunk Show products
- Consignment items
- Classes and Paid Events
- Gift cards
The use of discounts or the number of discounts used may be restricted, depending on application of discount(s) in question.
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EXCEPTIONS TO REGULAR STORE HOURS
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The Twisted Ewe will observe these holidays in these ways:
Closed all day:
Independence Day
Labor Day
Thanksgiving Day
Black Friday
Christmas Eve
Christmas Day
Closed Early:
New Years Eve
We have partial hours on Sundays most of the year excluding a couple of months during the summer.
Other exceptions from our regular hours are possible for special events, emergencies, and inclement weather. Any changes to regular business hours will be posted on the website, in the store, and on our voicemail to the best of our ability.
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SOMETHING'S DIFFERENT BUT I CAN'T QUITE PUT MY FINGER ON IT
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As the Twisted Ewe continues to evolve into an even more amazing fiber destination (Can that even be possible??), changes are inevitable. Twisted Ewe will continuously update the information posted on this and all social media sites as the need arises, without notice. Please visit our site(s) often to ensure you are aware of our most recent policies.
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